RETAIL

Cocoa and Company, Ltd. does not accept returns or exchanges of any retail items purchased on the online store. If you receive a defective item, please contact us at customercare@cocoanco.com with details of the product and the defect.

Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a online store credit or a replacement as a result of the defect. If you are entitled to a replacement or online store credit, we will replace the product or issue online store credit within 3-5 Business Days of the date report was received. 

SERVICES 

Photography....

You have 48 hrs from the date on which your photographic services are provided to request a 100% refund of your package cost. Offsite, on-location Mini Session (including mini Brand Sessions and mini Portrait Sessions), Brand Session, Weddings, Engagements, Special Events, Students, Group Sessions, and all other custom photographic services are not included. All sitting fees, deposits, and retainers are non-refundable. All refunds over $20 are processed by Corporate Check in 8-10 weeks. After 48 hrs your photography package is non-refundable. Please connect with us at customercare@cocoanco.com or give us a call at (614) 379-2353 for more details. Visit our Q & A to answer more common Photography Service Questions. 

Design...

All graphic design and/or branding work done by Cocoa & Co. is non-refundable. View Design Terms & Conditions.

Events...

All event assistance and/or management work done by Cocoa & Co. is non-refundable.