Refund Policy


Cocoa and Company, Ltd. does not accept returns or exchanges of any retail items purchased in Cocoa & Co. Studio (2706 Eastland Mall, Columbus, OH 43232) or on the online store. If you receive a defective item, please contact us at with details of the product and the defect.

Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a store credit or a replacement as a result of the defect. If you are entitled to a replacement or store credit, we will replace the product or issue store credit within 3-5 Business Days of the date report was received. 



You have 48 hrs from the date in which your photographic services are provided to request a 100% refund of your package cost. Offsite, on-location Weddings, Engagements, Special Events, Students and all other custom photographic services are not included. All sitting fees, deposits and retainers are non-refundable. All refunds over $20 are processed by Corporate Check in 8-10 weeks. After 48 hrs your photography package is non-refundable. Please connect with us at or give us a call at (614) 379-2484 for more details. Visit our Q & A to answer more common Photography Service Questions. 


All custom design work done by Cocoa & Co. is non-refundable. 


All event assistance and/or management work done by Cocoa & Co. is non-refundable.