Policy for Custom Design Services

­­We thank you for selecting us TO CUSTOM DESIGN sOMETHING special FOR YOU. We have a few recommendations that will help ensure you get the most out of your DESIGN SERVICES.

The Spirit of Excellence.

Every design project is different and the best will result from trust between you (the client) and us (the designer). The most effective way to assure trust meets both client and designer expectations in an engagement is to codify the relationship with a written agreement.  At Cocoa & Co. we do our work with the spirit of excellence at every stage; from brainstorming to execution! 

 

1. Services.

Upon invoicing, signature and/or client deposit, Designer shall reserve the date and time agreed upon to meet and discuss details related to the project, and will not make any other reservation for that date and time. For this reason, all deposits are non-refundable, even if the project is cancelled or postponed for any reason.

 

2. Terms.

No part of any order, including previews, will be delivered until the balance is paid in full. Payment for design work is required in full at the time of final approval of an order.  Client will receive digital and print DRAFTS for review and discussion use only. Client also understands that when publishing visual images, both photos and graphics on websites, i.e. personal website, Facebook, etc., he/she will not edit the visual images, graphics or photos in any way, i.e. editing the watermark, cropping, filters, etc! NO EXCEPTIONS.

 

3. Payments

At Cocoa & Co. our process begins with a 45 minute design project consultation. Our Design Consultation Fee is $75.00; due at the time of booking and is nonrefundable.  Once, a design project has been proposed and accepted a deposit is due at signing to begin the project.  The deposit required is 30% of the total balance. The complete balance must be paid in full no later than thirty (30) days before the date of final approval. A $250 late fee will be assessed for balances unpaid by thirty (30) days before this date. All deposits and payments are non-refundable. 

 

4. Processing Time

Completion of processing and edits for custom design services may take up to ten (10) to twelve (12) weeks from the last date of service for delivery. Last date of service includes but is not limited to date of final payment, date of last revision, edit, change request, or any other service(s) rendered in association with the design project.

 

5. Digital and Print Publishing.

Client agrees to give Cocoa & Co. design credit, using the phrase, “designed by Cocoa & Co.”, when publishing, either online or in print, any or all Digital Images, by Cocoa & Co. All images by Cocoa & Co. displayed online, in print or onscreen will include the Cocoa & Co. watermark. NO EXCEPTIONS. Un-watermarked images can be leased. 

 

6. Copyrights and Usage.

NOTICE OF COPYRIGHT: It is ILLEGAL to copy or reproduce these photographs without Photographer’s written permission, and violators of this Federal Law will be subject to its civil and criminal penalties. Photographer retains copyright to the photographs. “Do I get the copyright to my images?” This is the most frequent question we're asked when meeting with new clients. So to help provide you with peace of mind when you receive "DIGITAL DOWNLOAD" it includes a print release.

A print release allows our client(s) to print the images for personal use (such as display in your home, scrapbooking, etc) and even share online in places such as Facebook and personal blogs. Print your photos as many times as you like (though we cannot guarantee results if you use a consumer photo lab). As long as the printed images are for your own use,  no problem!  What a print release does not allow: editing the image in any way, selling the image, using the image without express written permission from Cocoa & Co. in marketing/contests/commercial work, etc.

 

7. We LOVE what we do!

We LOVE weddings and can't wait to capture the story of your love through stunning images!  A full copy of our policy for photographic services can be requested at the time of booking.